Shipping & Delivery Policy
Last Updated: 3 November 2026
At Athlo (https://athlo.in/), we believe that great activewear deserves a great delivery experience. We are committed to delivering your orders safely, securely, and on time, wherever you are in India.
This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver your purchases.
1. Order Processing & Dispatch
Once you place an order on Athlo, our team begins preparing your products for dispatch.
- Dispatch Timeline: Orders are generally processed and dispatched from our warehouse in Lucknow within 24–48 hours, excluding Sundays and public holidays.
- Order Verification: For Cash on Delivery (COD) orders, our team may contact you through a phone call or SMS to verify your order before dispatch.
- Order Confirmation: You will receive an order confirmation notification after successfully placing your order.
Please ensure that your contact number and delivery address are accurate to avoid unnecessary delivery delays.
2. Estimated Delivery Timelines
After dispatch, the estimated delivery time depends on your delivery location.
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Tier 1) | 2–4 business days |
| Non-Metro Cities (Tier 2 & Tier 3) | 4–7 business days |
| Remote Locations | 7–10 business days |
Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, regional festivals, transportation disruptions, and other unforeseen circumstances.
3. Shipping Charges
We believe in transparent pricing with no unexpected shipping costs.
Our shipping charges are as follows:
- Free Shipping: Standard shipping is free on all prepaid and Cash on Delivery orders of ₹1,499 or above across India.
- Standard Shipping Fee: A flat shipping charge of ₹99 applies to orders below ₹1,499.
The applicable shipping charges will be displayed during checkout before you complete your purchase.
4. Order Tracking
We want you to stay informed throughout your delivery journey.
Once your order is handed over to our courier partner:
- You will receive a shipping confirmation through email and/or SMS.
- Your notification will include a tracking link or Air Waybill (AWB) number, where available.
- You can also log in to your Athlo account and visit the Track My Order section to check your order status.
Tracking information may take some time to become active after dispatch.
5. Our Delivery Partners
Athlo works with established courier and logistics service providers to ensure safe and reliable deliveries across India.
Depending on your delivery location and service availability, your order may be shipped through partners such as:
- Blue Dart
- Delhivery
- XpressBees
The courier partner is selected based on delivery coverage, availability, and operational requirements.
6. Missed or Failed Deliveries
Our delivery partners generally make up to three delivery attempts to deliver your package.
If you are unavailable to receive your order:
- The courier partner may contact you through a phone call or SMS.
- You may be able to coordinate another delivery attempt with the courier partner.
- If all delivery attempts are unsuccessful, the shipment may be marked as Return to Origin (RTO) and sent back to our warehouse.
For prepaid orders returned due to unsuccessful delivery, the refund will be processed after the returned shipment is received and verified, subject to applicable shipping or other disclosed charges and applicable consumer protection requirements.
For COD orders, no payment refund is applicable if the order was never paid for.
7. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses, PIN codes, and contact details when placing an order.
If you notice an error in your delivery information, please contact us immediately at support@athlo.in.
We will try to update the information before dispatch. However, changes may not be possible once the order has been handed over to the courier partner.
8. Delayed, Lost or Undelivered Shipments
Although we work hard to ensure timely delivery, occasional shipping delays may occur due to courier operations, weather conditions, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery period, please contact our support team with your order number.
We will coordinate with the courier partner and make reasonable efforts to help resolve the issue.
9. Contact Us
For questions regarding shipping charges, order dispatch, tracking, or delivery-related concerns, please contact us:
Brand: Athlo
Website: https://athlo.in/
Email: support@athlo.in
Our support team will be happy to assist you with your delivery-related queries.
Thank you for shopping with Athlo. We appreciate your trust and look forward to delivering your favourite activewear to your doorstep!